Refund policy

Returns & Exchanges

We want you to feel good about your hat. If it is not quite right, contact us within 30 days of receiving your order. Free return shipping is available for most eligible U.S. returns.

30 Days — Request a return within 30 days of delivery. Unworn — Items must be unused, with tags and original packaging. Free Returns — Available for most eligible U.S. returns. Some exclusions apply.

Starting a return

Email customers@austinhatco.com within 30 days of receiving your order. Include your order number and tell us what you would like to return. Please wait for our return instructions before sending anything back. For most eligible U.S. returns, we will provide a prepaid return shipping label.

What can be returned?

Items must be unworn and unused, in the same condition in which they arrived, returned with tags and original packaging, and accompanied by a receipt or proof of purchase.

Exchanges

Need a different size or style? Email us and we will help. For most eligible U.S. exchanges, return shipping is free. The fastest option is to return the original item and place a separate order for the new one.

Damaged or incorrect orders

Please check your order when it arrives. If an item is damaged, defective, or incorrect, contact us right away so we can make it right.

What cannot be returned

Gift cards are not returnable or refundable.

Refunds

Once we receive and inspect your return, we will email you with the result. Approved refunds are sent to your original payment method within 10 business days. Your bank may need additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us.

Questions?

Email customers@austinhatco.com with your order number and we will take care of you.